Integration overview

About

HVN is the leading B2B marketplace for premium home and villa rentals. They partner with professional trip planners and corporate travel managers to help travellers experience the joy of living anywhere in the world with havens bringing together the best of hospitality and home.

Through their award-winning booking portal and 360° TripDesign™ technology, HVN makes it easy for property managers to reach the highest value travellers, mobilise a premium sales force, and unlock new revenue opportunities through trusted private networks.

HVN was recently named the fastest-growing travel accommodations marketplace in America by the Inc. 5000, winner of the Travel Weekly Magellan Gold Award for “Best Overall Online Booking Interface," and nominated by Skift as one of the Top Industry Innovators in Short Term Rentals defining the future of travel.

Minimum requirements to connect

  • Minimum number of properties: 1

Integration model

Sync type PULL
Static data sync

Updated upon change in Rentals United
Availability, Rates & Inventory sync

Updated upon change in Rentals United and every 72 hours
Instant bookings Yes (recommended)
Booking requests Yes
Quote requests Yes (price & availability)
Reservation sync HVN pushes the reservations to Rentals United
Reservation modifications Modifications (both from guest and host) must be handled manually by the HVN team.
Reservation cancellations Cancellations are not allowed. If there are special circumstances, please contact the HVN support immediately.
Cancellation penalties -

Additional info

Accepted locations Worldwide
Target guests

For leisure: family vacations, multi-generational retreats, milestone celebrations, and premium group travel

For business: executive travel, housing for staff and artists on tour, corporate relocations, and small to mid-sized team retreats
Origin of the guests Primarily based in North America and travels globally.
Long stays (more than 30 days) Yes
Channel website www.stayhvn.com

Inventory type

Pick & Choose HVN may accept all inventory and then curate recommendations for each client based on their preferences, budget, and goals.
Multi-units Multi-unit properties would be listed as one listing which can be booked multiple times. While the number of available units is not currently visible to guests, the HVN travel experience team can assist guests with custom quotes for multi-unit bookings (e.g. booking multiple units for a team retreat).

Channel performance

Top location

2023 : Florida (13%), Italy (11%), Hawai’i (6%), France (6%), California (5%)

2022: Florida (18%), California (13%), Hawai’i (10%), Italy (7%), France (5%)

2021: Florida (29%), California (12%), Hawai’i (10%), South Carolina (5%), North Carolina (4%)
Top inventory type Private multi-bedroom homes and villas in luxury leisure destinations, and private multi-bedroom apartments with elevator access in urban destinations
Top performance season Q1
Key amenities

full kitchen,

private pool,

hot tub, in-unit laundry,

ocean view, walk to beach, ski-in/ski-out access,

extra housekeeping services available,

private chef services available,

grocery stocking available
Best practices

HVN recommends sharing:

  • Details on bedroom and bathroom configuration (e.g. number and types of beds, what floor the bedroom is on, if it has a private ensuite bathroom or shares a bathroom, and any notable amenities such as a TV or private balcony)

  • Floorplans or home layout diagrams

  • Clean and high-quality images, without watermarks or branding

  • Detailed list of kitchen appliances and (if applicable) brand of the coffee machine

  • Description of the neighborhood and proximity (in minutes for walking or driving) to key landmarks

  • Full disclosure upfront of any policies or add-on fees for pets, pool heating, crib, parking, etc. and any fees that will be expected to be paid on-site

Charges & Payments

Charging party HVN charges the guest and remits the payment to the host. Typically by the HVN corporate/virtual credit card, according to the schedule and deposit policies that the host has in place for direct online bookings.
Credit card details Yes

Commission

Commission The commission will be negotiated between the property manager and HVN during the agreement.
Commission charging HVN charges the commission on the rent only (excluding fees and taxes).
Commission application Commission is charged from the rates provided to the channel.

Contract & Onboarding

Average onboarding time Properties are normally live within 10 business days once a host has signed a contract with HVN and activated their properties for HVN on Rentals United. For hosts who already have an account with HVN, or whose data is flagged for manual review to ensure listing quality, HVN may require more time depending on volume and complexity.

Contact & Support

Support email for property managers support@stayhvn.com
Response time

For in-destination matters and guest services - 24/7 coverage

For partnership and integration inquiries - typically within 1-2 business days